Shipping and return policies for Eastbreath Records

Shipping Info

HOT NEWS!

DURING THIS PANDEMIC ALL ORDERS WILL BE SENT WHEN THE SITUATION RETURNS TO NORMAL, BECAUSE REGISTERED SHIPPING IS NOT AVAILABLE NOW. SHIPPING IS ONLY AVAILABLE FOR EXPRESS SHIPPING AND IT IS VERY EXPENSIVE.

WE HAVE SEVERAL OPTIONS FOR THIS:
1. WE WILL SAVE YOUR ORDER, AND SEND IT WHEN EVERYTHING IS BACK TO NORMAL, DON'T WORRY WE WON'T ABUSE THIS. YOU CAN ALWAYS ASK FOR NEWS ABOUT THE IMPACT OF THE SITUATION HERE AND YOUR ORDER AT ANY TIME TO US. (IF YOU HAVE NO PROBLEM WITH EXPRESS SHIPPING COST, PLEASE CONTACT US FIRST!)

2. IF YOU BUY MORE THAN 2 ITEMS (FOR CD) AND MORE THAN 1 ITEM (FOR MERCHANDISE), THEN WE WILL AUTOMATICALLY SEND THEM VIA EXPRESS SHIPPING.

THANK YOU IN ADVICE TO ALL OF YOU WHO HAVE SUPPORTED US. APOLOGIZE FOR THE INCONVENIENCE CAUSED.

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Before making purchases in Eastbreath Records, is expected to buyers who are honored to adhere to some basic rules that are important below, this is done and implemented to facilitate transactions between parties Eastbreath Records with the buyer. And this is done to avoid the loss between any of the parties, including:

1. All products are sold in both the Eastbreath Records CD, DVD, Cassette, Ts, Ls, and other merchandise are authentic and original products of the respective bands. And most of the production and release of Eastbreath Records, in addition there are some products and the release of the official distributor and partner Eastbreath Records. Authenticity and originality of the products must be guaranteed.

2. All incoming orders will be processed immediately after all payments have been completed well by the buyer. Items will be processed and sent to the address in question within 1-3 days after payment completed by the buyer. Please write down the booking details carefully, ranging from the name of the product to the amount of goods ordered, in order to facilitate the calculation of the total payment of the ordered products.

3. All package will be send by registered mail or express mail service (depends on what you choose), and you will received tracking/receipt number of your package. We will update your tracking/receipt number after we received from post office.

4. We are only responsible when package is not shipped yet, means you want to cancel.

5. We know shipping is expensive, but over shipping cost will be returned after your package sent, and we will re-calculating, give us time!

6. We guarantee a 100% privacy of the personal/private informations you will purchase in the shop or send to us, in accordance with the Law Republic Of Indonesia No. 11 Years 2008 About Information And Electronic Transactions.

7. We are not responsible for lost or stolen merchandise after we send the package and give the shipping tracking number on your package, because this is a matter of acceptance in your country. However, if there are any problems with your order or if you are not 100% satisfied with your purchase, you must contact us as soon as possible : send an e-mail within three days after the package reached you so we can think about a solution together. You can either return your order for exchanged with something else for up to three days from you received the items and no refunds. Returned for exchanged products must be in the condition you received them and in the original box and/or packaging and the postage cost of return charged by customers.